At Puroo Furniture, we aim to ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our refund and return policy below.
1. Return Eligibility
- Items must be returned within 7 days of delivery.
- Products must be in their original condition, unused, and with all tags/packaging intact.
- Custom-made or clearance items are non-refundable and non-returnable.
2. Return Process
- Contact our support team at [email address] with your order details and reason for return.
- We will provide instructions on how to return the product.
3. Refund Policy
- Refunds will be processed once the returned item has been inspected and approved.
- Refunds will be credited to your original payment method within 5–7 business days.
- Shipping charges are non-refundable, and return shipping costs are the responsibility of the customer.
4. Damaged or Defective Products
- If you receive a damaged or defective product, contact us within 48 hours of delivery.
- Provide photos of the damage, and we will arrange a replacement or refund.
5. Cancellation Policy
- Orders can only be canceled within 24 hours of placement.
- After 24 hours, cancellations are not permitted.
For further assistance, feel free to contact our team at [email or phone number].